Zapping to victory at the UK BUS Awards!


Cityzap, our amazing bus route which runs FAST between Leeds and York city centres, has won GOLD at the UK BUS Awards in London.

Cityzap came top of the 'Making Buses a Better Choice' category at the prestigious ceremony, which took place on Wednesday 23 November.

The annual awards, now in their 21st year, recognise and reward the achievements of the UK bus industry. Over 250 entries were submitted in a range of categories, with Cityzap being recognised in amongst the crème de la crème of the industry in its first year - an incredible achievement.

We launched Cityzap in March this year following extensive customer research. You told us that bus travel would be more attractive if we made it faster, cheaper and more like the car – so we brought you exactly what you asked for.

Our hand-picked team of drivers use Zap-Nav to choose the quickest route, whilst you relax in comfort with spacious leather seats and enjoy lots of personal space, USB charging and superfast free 4G WiFi. All of this, and Cityzap is still cheaper than the train – and much, much cheaper than driving.

Our CEO, Alex Hornby said after the awards: “We're delighted that the outstanding success of Cityzap has been recognised as one of the best bus routes in the entire UK.

 “Cityzap now carries over 8,000 customers every week, and our customers love it – their feedback has been outstanding, with Rate My Ride surveys standing at 5 out of 5 for all aspects of the journey.

“Its success is built around four key principles – a friendly dedicated team of drivers, fast journeys, great value and a strong brand identity to evoke the idea of speed and an enjoyable travel experience, appealing to young professionals in particular.”

From the outset, our specially selected Cityzap driver team underwent enhanced customer service training. They can upgrade customers who they know travel regularly to money-saving weekly tickets, and offer money back if the service falls short of expectations.

Cityzap driver, Mariusz Losinski, won the 'Dream Driver' award at our very own Amazing Awards just one week ago in recognition of his outstanding customer service and high customer satisfaction scores, which proves the formula is working!

Seen here collecting our award (in full uniform!) is Cityzap driver Gordon Mallon, plus (from left to right), Chair of Bus Users UK Norman Baker, Transdev CEO Alex Hornby, and Theo Panayi of awards sponsor, Heathrow Airport.

But we're not resting on our laurels - we're working hard all the time to bring you even more amazing features. We've recently brought you realtime tracking on our website and app - download the Cityzap app from your favourite app store or head over to to try it for yourself.

Don't forget, you can follow us on Twitter @cityzapbus