Get ready for the revolution

25-07-2019

Our new website is almost here!

Get ready for the revolution - there'll be a whole host of new features on our new website including journey planning, live times from every stop, and live buses shown on the map to help you better plan your trip. 

What's more, we'll be introducing a NEW range of Pay Monthly ticket subscriptions, so you never need to worry about renewing your ticket online ever again.

For the very first time, you'll also be able to buy tickets online and download them straight to your phone through our app, Transdev Go.

Our new website will be launching within the next few weeks - in the meantime, here are some of your most common questions, answered.

What do I need to do if I usually buy monthly tickets on the old website?

When we launch our new website, you'll need to register for a new account to buy your next ticket. You'll have a range of new options - one of which are our new Pay Monthly tickets, which renew automatically on a set date of your choice each month.

If you choose to get your ticket on a smartcard, you'll no longer receive a new smartcard each month with our Pay Monthly tickets - instead, you'll keep the same smartcard until you cancel your subscription. You can also choose to have your ticket sent straight to your phone through our app, Transdev Go. 

I buy my ticket from your old website, and it renews automatically. Will my ticket renew as usual?

No, you'll need to register for a new account on our new website - see above. 

Will I still be able to buy smartcards on your website?

Yes! We're launching a range of new Pay Monthly subscriptions which you can choose to have delivered on a smartcard. To help you make the switch, you'll be able to buy single month smartcards to begin with, but these will be phased out in favour of our Pay Monthly products later down the line.

Will I still be able to buy tickets on your app?

Yes, of course. And now, you'll be able to buy our entire range of tickets online, and have them delivered to your phone as a mobile ticket instantly.

Will I be able to buy 12 journey tickets on the new website?

You'll no longer be able to buy 12 journey smartcards on our website, but you will be able to buy these online and have them delivered to your phone. You'll still be able to buy 12 journey tickets on our app, Transdev Go, and at our travel centres.

Any questions?

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